Contact
Questions about sealing, tracing, billing, or your account? Email us and we will get back to you as soon as we can.
What to include
For faster help, include your account email, and whether the issue is about sealing, tracing, or billing. Attach a sample file when you are reporting a trace miss.
Response time
We aim to reply within 1–2 business days (Taiwan time).
Do not send passwords. We never ask for your password by email.